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spells out our commitment to customer service and quality to you, our valued customer with our Service Guarantee. For any questions or concerns regarding our Service Guarantee please contact us and a customer service representative will be sure to get back to you promptly.

Customer Service

We believe personal service is key to building a successful connection with our customers. FIBERONE will respond to all customer inquires within two (2) business hours. After receipt of order, a sales order confirmation detailing the customer’s order and ship date will be delivered within eight (8) business hours. If you are unhappy with our service at any time, we encourage you to let us know, and we will take the steps needed to correct it.


Our knowledgeable staff will provide technical advice and real solutions though personal consultations ensuring all your questions, concerns and needs are met.

Quality Assurance

We consistently strive to produce the highest quality fiber products to guarantee our customers’ satisfaction. All orders are handled with care and 100% inspected and tested before shipment by our qualified technicians.


We guarantee the quality and performance of all standard FIBERONE products for three (3) years.